If you have a question about any aspect of buying, installing or cleaning your hardwood floor, our support section contains our full range of guides and brochures and may contain the answer to your question. Alternatively this section addresses some of the most frequently asked questions about our products. If you still have doubts about a topic or you cannot find the answer to your question please send us an email at firstname.lastname@example.org and we will get back to you shortly.
How should I clean my floor ?
Can I glue the flooring to the substrate?
What kind of subfloor do I need to install my Appalachian hardwood flooring?
Can I install Appalachian Flooring in the basement?
Can I switch off my heating or air conditioning when I go away on vacation?
Do I have to acclimate the flooring before installation?
How long, after installation, do I have to wait before I can walk on the floor?
What will happen to my floor if I allow my dogs to run on them?
How do I protect my floors from furniture?
What is the industry standard for looking at defects?
What is a spline or slip joint?
Why is my floor cupping?
What is a microbevel?
How do I clean up cured urethane adhesive after installation?
Will my floor have color variations in it?
What is the difference between Solid flooring and Engineered and Laminate?
Is it normal that my flooring has dents?
Nail, Glue or Float?
What is the difference between Sawn vs. rotary cut lamella on the top layer of my engineered flooring?
What are the differences between Job site finish vs. Prefinished flooring?
What is Janka Hardness scale?
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